Claims
A clear, step‑by‑step guide to reporting a claim
What to expect, and how we support you through the process.
How to Claim
Immediate Actions
Immediate actions we recommend
Ensure safety of people first; contact emergency services if needed.
Prevent further damage where safe to do so (temporary repairs, stop leaks).
Preserve evidence: keep damaged items, take photos/videos, and avoid permanent disposal until advised.
Notify us promptly to avoid delays in cover or recovery.
What we need
What we need from you
- Policy number and named insured.
- Date, time and location of the incident.
- Brief description of what happened.
- Photos or video of damage or loss.
- Receipts, invoices or proof of ownership for high-value items.
What to expect
What to expect after you lodge
- Acknowledgement within 1 business day.
- Assigned claims officer who will be your point of contact.
- Initial assessment and list of immediate steps (temporary repairs, documentation).
- Estimate and repair process coordination with approved suppliers when applicable.
- Final settlement or repair authorisation following insurer approval.
emergency claims
Urgent or emergency claims
- For emergency assistance outside business hours, follow instructions on your policy for emergency contact or engage local emergency services first.
- For urgent safety or property protection requests, call our Claims Team immediately.
Additional support
Additional support
- We can assist with claims advocacy, liaison with insurers, and help sourcing repair partners.
- If you need help preparing documentation or understanding policy wording, contact your assigned broker or email claims@coverfastinsurancebrokers.com.au.
Quick checklist
Quick checklist
- Policy number; Date/time; Location; Description; Photos/videos; Police/incident report; Receipts/invoices.
Customer Reviews
Finding Smarter
Coverage for You
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Interior Design & Architecture
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